Frequently Asked Questions

General Information
Is Allied Schools Accredited?
How do I contact Student Services?
Does Allied offer in person classes?
Does Allied offer self-paced courses?
Who do I contact over the weekend?
How do I request an extension for my course?
Who do I contact if I need help during my course?
There are materials missing from my course package. Who do I contact to resolve?
I did not receive all my textbooks. Who do I contact to resolve?

Technology and Course Navigation
Can I use an iPad or tablet to complete my course?
What browser should I be using to access the course material?
How do I change my username/password?
Where do I log in to take my courses online?
How do I make changes to my account, such as a name change, etc?
What are the technology requirements?
Do you have an app that I can download on my phone to access my coursework?

Getting Licensed
How do I know what real estate courses I need to take?
Will I have a real estate license after I take the pre-licensing course?
Why do I have to take a pre-license course to obtain a real estate license?

Qualifying for a License
How do I get my fingerprints done?

State Licensing Exam
How do I prepare for my licensing exam?
How do I register for the California real estate license exam?
Where do I take my California license exam for real estate?

Continuing Education
How do I get my continuing education completion certificate?

Payment Information
What is the refund policy?
How do I request a cancellation and refund?
How long does it take to process a refund?
What is the Pass or Don’t Pay exam prep guarantee?
Where do I enter my promo code?

Accessing Proof of Purchase
How can I obtain a duplicate receipt for the courses I purchased? I did not print out or lost my receipt.

Getting Started
What is my login (Username/Password) information?
When will I receive my books?
How do I get started on my course?

Livestream Courses
How does a Livestream class work?
How do I access my class?
What happens if I’m late due to tech issues?
What happens if I miss a day due to illness or appointment?
Can I watch the session at a later time if I missed a session or simply want to review?
Can I switch to self-paced if Livestream is not for me?
How can I access my licensing exam?
Why can I not access my licensing exam?
Can I extend the time to complete my licensing exam?
After exam has been completed what happens next?
How can I access my completion certificate?
Are my Livestream course hours reported?

Course Information
Who is my Instructor?
Who should I contact if I disagree with a grade I received?
How long do I have to complete my course?
How do I track completion on my course?
How can I talk to an Instructor?
When does my course begin – at the time of enrollment or when I access the course for the first time?

Quizzes and Exams
How do I request a Proctor Code?
What happens if I fail an exam?

Course Completions and Reporting to Regulatory Agencies
How do I download/print a copy of my certificate?
Are my course completions uploaded to the state?